Steve Cerny NADA 20 Group Manager shares he thoughts on CX in The Auto Industry #cars #retail #2026

How Did Northwood change the way Steve looked at automotive and his career path over the years in the automotive industry? Enjoy this clip where steve details not only the stages of his career but what’s important to customers in the retail side of automotive in 2026.

Don’t miss Steve “LIVE” in detroit at CXAUTO2026 in September.

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Ian Nethercott & Peter Martin
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